Emails to Guests and Owner/Managers

When a Booking is added to the sesadmin.net system, it starts an automated process on behalf of the owners/managers to their guests, and if there are problems, the system will send alert to the owners/managers to inform them when a issue occurs that they need to get involved with potentially, as follows:

Email Schedule

1. Welcome email auto sent when booking made LIVE in the system
2. 14 days before due arrival date 1st reminder sent to lead guest email
3. 7 days before due arrival date 2nd chaser sent to lead guest email
4. 5 days before as above
5. 3 days before as above
6. 1 day before as above
7. Should guests 100% complete their guest registration forms, the property access information email with keybox, gate, door, alarm codes, notes, full detailed address information and instructions can be sent to the guests if this email template is "Enabled". This information email is ONLY sent at 9am the day before the day of arrival for your property security reasons. It is NEVER sent prior to the day before arrival. 
8. On the day of arrival guest registration not complete by 9am URGENT chaser sent
9. On the day of arrival guest registration not complete by 12 Noon IMPORTANT ALERT sent to you the owner telling you to chase your guests
10. On the day of arrival guest registration not complete by 15.00pm EXTREMELY URGENT ALERT sent to you the owner telling you to chase your guests as you have a potential problem looming

• Most guests are good and well organised and these are the guests who mostly do what is required asap, when they have completed guest registration sesadmin.net will send owners/managers alerts to inform you that your guests registrations are complete, so you can share your property access details if you are doing this yourself.
  
  Should you not do this yourself, then the property access information email template is auto sent at 9.00am the day before the day of arrival, as 99% of guest check in's start at 12 Noon onwards.
  
  
• sesadmin.net system users can now also resend the initial "Welcome email" to the lead guest email by clicking the Blue "Actions" button in the Bookings page, and a new option will appear "Resend Welcome Email" click this and it will be re-sent immediately
  

Due to the volume of emails our systems are sending sometimes our emails find their way into peoples Spam/Junk folders, or they even delete the emails thinking they are promotional emails. 

Our system sends all communications including the notifications we send to our property owners and managers from [email protected]

You should also put some sort of notice on your listings, such as this one:

"Due to the new EU/Spanish regulations it is now a legal requirement that all guests should complete online guest registration before their arrival at our property/s you will rceive an email from [email protected] with a unique guest registration link for your stay with us, so you are aware of it. Please make sure you check your Spam/Junk folders and mark not as spam/junk. Thank you in advance" 

Feel free to edit this as you wish.

Should you or your guests have any issues receiving our email communication please contact us via [email protected] where we can search our email sending server to see the status of all emails our system sends, including when it was delivered to a specific mailbox.

There are some email domains that our email is just not delivered to at all for unknown reasons which are out of our control, these are shown below and we will update this article as we find more of them:

@telenet.be

@email.com